We will 100% make sure you are satisfied with your MyPetPrints product. 100% guaranteed you'll be happy.
Most people click on this page because they are unsure how things will turn out.
First, you WILL approve ALL artwork of our pet before we ship you the product. NEVER worry about being unhappy with the artwork.
Our refund policy is the same as nearly all companies that make custom products.
BEFORE PRODUCT RECEIVED
Order cancellations are allowed up to 1 hour after your order. Anything thereafter will require a 30% re-stocking fee. The reason for this is because we start working on your order as soon as we can, a 30% restocking fee will go toward the time put into starting order fulfillment.
On some occasions, we'll be able to refund / cancel an order beyond 1 hour at no cost to you. It just depends. Emails us.
AFTER PRODUCT RECEIVED
Because these are one of a kind products with a picture of your pet, we do not offer refunds. All sales are final. However, if you followed our photo guide but received an inadequate art render of your pet, we'll do what we can to make it right.