MyPetPrints FAQ

How do I contact MyPetPrints.co?

Send an email to support@mypetprints.co or use our contact form.

Can I preview and approve the artwork before shipment?

Yes!  We will send you the 100% hand drawn artwork of your pet to preview and approve before we print it.

Here is how it works:

  1. Place your order
  2. Once we create your 100% handmade artwork of your pet, we will email you for approval
  3. If you approve, awesome!
  4. If you request a change, we will fix it and ask for your approval again
  5. Order is then sent to one of our manufacturing partners where they print and ship it.

** NOTE: You must respond to our request for approval within 72 hours. If you do not, we will assume you approve and will ship it. We can't have too many orders sitting around the office :)

Can I edit my order?

All changes must be made to an order within 4 hours after the time which it was placed. Keep in mind that we send your photos to our artists right after you purchase! 

What is your refund policy?

Because these are one of a kind and custom products with a picture of your pet, we do not offer refunds. All sales are final.

If you are not happy with your final art design, we will make it right. Send us an email at support@mypetprints.co.

Thank you for your understanding!

Exchange for Damaged Product

If you receive a damaged product, please send us a photo immediately at support@mypetprints.co upon opening the package.

For decals, you must send the photo without it first being applied in order to get an exchange.

Shipping Info

Shipping Rates

MyPetPrints.co charges a flat $4.95 per item up to $75 and FREE SHIPPING on all orders over $75 to the United Sates.

Shipping times

A standard order will take 2-4 weeks to arrive.

Why?

Immediately after you place your order, your pet's image is sent to one of our artists. It will take 2-4 days for the design to be completed and then we contact you for approval.

As soon as you approve or 72 hours passes, we send your order to production. Allow another 3-4 days for the product to be manufactured and shipped.

"Standard" shipping is used by default.

Custom products take time, but we promise it's worth the wait! 

If you need expedited shipping, send an email to support@mypetprints.co and we will see what is available through the printer for your product.  Additional charges will apply.

International Shipping

International shipping is available and the price will be calculated during your checkout. 

Most products can be shipped internationally.  Canvases can only be shipped to to Canada, UK, and Mexico.

Unfortunately, large or heavy items are very expensive to ship and those costs will be shown during the checkout process.

Can I put more than one pet on a product?

Most products work best with one, but we understand that some pets are inseparable. Look for a "how many pets?" option on products that we can put more faces on.

Be aware that we will have to shrink the size of each pet you add so they all fit and we charge extra for each pet artwork we design.

Will my photo work?

You don't have to be a professional photographer to snap a great picture of your pet, BUT we do have some tips before you make your final purchase.

We recommend photos in sunny or bright light (so we can catch details) and having your pet sit or stand up.

If our artists don't think they can do a great job with your photo, we will reach out to you via email and request you send us another one.

Please see our Image Guidelines for more details.

Can I send a picture of any pet?

YES!!!

We believe all pets are created equal. Whether it's a cat, dog, fish, bird or anything else, we will do our best to make them look great.