FAQ

Can we preview and approve the artwork before shipment?

Yes, starting on December 30, 2018, we will send you the 100% hand drawn artwork of your pet to be previewed and approved, by you, before we place it on our quality products for shipment.

Here is how it works:

1) Place an order
2) Once we create your 100% handmade artwork of your pet, we will email you for approval
3) If you approve, awesome (97% do- the other 3% we like to say were intoxicated haha jk). We will ship it.
4) If you request a tweak, we will make it and ask for your approval again :)

Never worry about what it will look like again.

** NOTE: You must respond to our request for approval within 72 hours. If you do not, we will assume you approve and will ship it. We can't have too many orders sitting around the office :)

What is your refund policy?

BEFORE RECEIVED:

Refunds will only be allowed before one of our artists have started your order (up to 2 hours after purchase).

AFTER RECEIVED: 

Because these are one of a kind products with a picture of your pet, we do not offer refunds. All sales are final. If you are not happy with your final art design, we will make it right. Send us an email at support@mypetprints.co.

Thank you for your understanding!

 

WHERE ARE YOU LOCATED?
Everything is handmade in the USA. 

WHAT KIND OF PETS DO YOU DO?

We believe all pets are created equal! Whether it's a cat, dog, fish, bird or more, we will make anything your heart desires!

HOW LONG DOES SHIPPING TAKE?
Immediately after you place your order, your pet's image is sent to one of our artists. Please allow 3-5 days for the design to be completed, and another 3-4 days for the product to be shipped. On average, you can expect 2-4 weeks delivery time from when you placed your order to the time you receive your Pet Print's product.We promise it's worth the wait! 
CAN I HAVE MORE THAN ONE PET ON MY PET PRINTS PRODUCT? 
We advise for one; however we understand that some pets are inseparable, so please email support@petprints.co so we can work this out for you! The additional cost per pet would be $7, and you will pay for that post-purchase. 
CAN I EDIT MY ORDER AFTER IT WAS PLACED? 
All changes must be made to an order within 4 hours after the time which it was placed. Keep in mind that we send your pet uploads to our artists directly after you purchase! 
DO YOU SHIP INTERNATIONALLY? 
Yes, absolutely! International shipping will be calculated at checkout. 
WILL MY PHOTO WORK? 
You don't have to be a professional photographer to snap a great picture of your pet, BUT we do have some tips before you make your final purchase. Please see our Image Guidelines. We recommend photos in sunny or bright light (so we can catch details) and having your pet sit or stand up. If we happen to not be able to use your photo, we will reach out to you via email and request you send us another one.

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